RETURN & REFUND POLICY

At RICE Channel, we are committed to bringing the highest quality products. If you are not completely satisfied with your order, we are ready to assist you under the terms below:

Return & Exchange Period

Customers have the right to request a product return or exchange within [Example: 14 days] from the date of receipt (based on the postmark or confirmation time of the shipping unit).

Conditions for Return & Exchange

Products are only accepted for return or exchange when the following conditions are met:

Physical products (Merch): Intact, unused, unwashed, with original tags and packaging.
Manufacturer defects: The product is torn, misprinted, physically damaged, or the wrong model compared to the order placed.

Refund Process

After receiving the returned product, we will inspect the condition of the goods and notify you of the result within [Example: 03 days] working days.
If the refund request is approved, the money will be refunded to [Method: Your bank account / E-wallet] within [Example: 5-7 days] depending on the receiving bank.

Return & Exchange Shipping Costs

Error from RICE Channel (Wrong delivery, defective goods): We will bear 100% of the return shipping fee and send the new product to you.
Error from the Customer (Change of mind, wrong size/model chosen): Please pay the 2-way shipping costs (return fee and resending fee for the new item).

Non-returnable Cases

Products that have been used, lost tags, or damaged due to customer impact.
Products under "Clearance" or "End of Season Sale" promotions (which were announced as non-returnable at the time of purchase).
Exceeding the specified limit of 3 from the date of receipt.

Contact information for return & exchange processing:

Hotline: 0817001124
Email: hanhnguyen@riceandpartners.com
Return address: No. 02.07, 02.08, 02.09 2nd Floor, podium, tower 2, The Sun Avenue, 28 Mai Chi Tho, Binh Trung Ward, Ho Chi Minh City, Vietnam